What To Expect From Your Mattress
All U.S. manufactured mattresses are hand-assembled, resulting in each one being unique. This means each mattress can have slight differences, including: skipped threads, contoured seams, fabric scuffs, etc. These production characteristics are cosmetic and do not affect the manufacturer’s warranty or the physical performance of the mattress.
Give It Some Time
Your new bed may feel a little more firm than the one you tried in the store. Because it can take up to 8 weeks for our bodies to adjust to the improved support of a new mattress, Sleep Train requires an in-home test period of 30 days. Remember, you may have been sleeping on a mattress that was gradually breaking down for years, so be sure to snuggle in and take your time! Thanks to our 120-Day Love Your Mattress Money-Back Guarantee, you have up to 120 days after delivery to exchange your product or receive a refund. There is a small processing fee of $149 for exchanges or returns.
New Mattress Scent
You many notice a faint smell from your new mattress, which is very common. Our beds are immediately sealed after production, which can lock in some of the smell until the bag is opened in your home. While some people find the scent unpleasant, it is not harmful and should dissipate within a few days.
Tip: Speed up this process by airing out your mattress before putting on your sheets.
New padding layers begin to form to your body immediately, resulting in body impressions. This is normal and does not reflect a defective mattress. Body impressions can be reduced, but not eliminated, by following a monthly rotation schedule.
Your new mattress needs a strong foundation beneath it. If you did not purchase a base, please be aware that improper support for your new mattress will eventually cause it to sag and may invalidate your warranty. King and queen mattress sets require a bed frame with middle support.
Today’s mattresses are built thicker than in the past, so you may notice your bed is a little higher off the ground or your old sheets don’t fit. Many headboards/footboards allow you to adjust the bed height, and you can find deep-pocket sheets to fit your new mattress.