FAQ Warranty Claims
Your warranty coverage is offered through the manufacturer and will differ across brands. Please review your warranty card for coverage details. The law tag on your mattress will provide a code which you should reference against the warranty card for the length of your warranty period. For details on filing a warranty claim, click here.
Outlet, floor models and clearance merchandise do not come with a warranty. Your warranty is also voided if your bedding is stained.
If you are having a problem with your mattress and would like to file a warranty claim, please go to www.mattressfirm.com/mattress-warranty.html.
There is a fee for a self-inspection kit or 3rd party company to perform an inspection in your home. If your warranty claim is approved, there is a transportation fee of $79.99 for Mattress Firm to complete the delivery of your warranty exchange.
Based on your preferences when filing a claim, you will either receive a self-inspection kit (5-7 business days) or be contacted by a 3rd party inspector (3-4 business days). In the event there is not a 3rd party inspector in your area, you will be contacted by a Warranty Representative.
Based on your preferences when filing a claim, you will either receive a self-inspection kit (5-7 business days) or be contacted by a 3rd party inspector (3-4 business days). If you have exceeded this timeframe, please contact our Warranty Support Department by calling (866)-942-3551.