FAQ Warranty Claims

warranty
claims
1. What does the warranty typically cover? How long is my warranty period?

Your warranty coverage is offered through the manufacturer and will differ across brands. Please review your warranty card for coverage details. The law tag on your mattress will provide a code which you should reference against the warranty card for the length of your warranty period. For details on filing a warranty claim, click here.

2. Are there any exclusions to my warranty?

Outlet, floor models and clearance merchandise do not come with a warranty. Your warranty is also voided if your bedding is stained.

3. I’ve had my mattress for a year and it is starting to have a dip. What can I do?

If you are having a problem with your mattress and would like to file a warranty claim, please go to www.mattressfirm.com/mattress-warranty.html.

4. Are there any fees associated with a warranty claim?

You can file a warranty claim online for free by clicking here. If we’re unable to determine whether or not there is a defect, we will offer you the option of scheduling a service appointment for only $39.95 for a third-party inspector to come to your home and inspect the merchandise. If your warranty claim is approved, there is also a transportation fee of $79.99 for Mattress Firm to complete the delivery of your warranty exchange. However, in the event your product is deemed defective, we will take what you paid for the inspection and apply it towards the delivery charge for the exchange.

5. What happens after I submit my claim?

Now that you have filed a warranty claim, all you have to do is sit back and relax while we review the details. Be on the lookout for an email or letter in the mail with the outcome. We respond to submissions within 2 business days. If your product is found to be defective, the manufacturer will either replace it or offer a comparable model. If additional details are needed, a Warranty Representative will reach out to you directly at the email address or phone number provided.

6. I recently filed a warranty claim and have not heard anything yet. What are the next steps?

Now that you have filed a warranty claim, all you have to do is sit back and relax while we review the details. Be on the lookout for an email or letter in the mail with the outcome. We respond to submissions within 2 business days. If your product is found to be defective, the manufacturer will either replace it or offer a comparable model. If additional details are needed, a Warranty Representative will reach out to you directly at the email address or phone number provided.