Sometimes, even the highest quality products may fail, show early signs of wear, or have a manufacturing defect. The majority of products sold at Sleep Train are covered by a manufacturer’s warranty. Sleep Train is here to assist with your manufacturer’s warranty service and our highly-trained staff is able to simplify and guide you through the process.
What’s Covered By My Mattress Warranty?
Often, the first question people ask when they find damage to their mattress is, “Is this covered by the manufacturer’s warranty?” Warranties protect your purchase from defects in manufacturing, not from damage caused by use or normal wear and tear. For complete details, read and follow the directions on your manufacturer’s warranty card.
How Do I File A Mattress Warranty Claim?
We are happy to help you start and work through the warranty process. Please keep in mind, a valid receipt or other proof of purchase is required to file a warranty claim.
To file a Warranty Claim, call 1-800-919-2337 and a Warranty Support Specialist will happily walk you through the process. You will be asked a few quick questions to ensure you qualify for warranty service and a claim will be filed immediately over the phone. If you qualify for warranty service, an inspection of your merchandise is required by the manufacturer to validate the defect(s). You will be offered one of the following options for a warranty inspection:
- Self-Inspection ($24.95) – You will be mailed an inspection kit to be completed at your convenience. In most instances, you will receive the kit in 5-7 business days; thereby improving the turnaround time for your warranty results. Detailed instructions and materials are included with each kit.
- Vendor Inspection ($39.95) – You will receive a call for a service appointment where an inspector will visit your home for the inspection process. Appointment calls are typically received within 1-2 days of filing a claim. If you are unable to lift and separate each component of your bedding set (mattress and/or box spring from the foundation) and take photos using a digital camera or cell phone, this is an excellent option.
Why Do I Have To Pay Inspection And Delivery Fees?
The manufacturer’s warranty does not cover any transportation and/or service costs associated with the warranty process. The warranty only covers replacement of the defective piece(s).
I Filed A Claim. What Are The Next Steps?
Once the inspection results are received you will be notified via mail. You will receive a letter with the outcome of the warranty claim. If your mattress is found to be defective, the manufacturer will either replace it or offer a comparable model. If you have any questions about your warranty, please contact our Warranty Support Department by calling 1-800-919-2337.
NOTE: The manufacturer is solely responsible for warranty fulfillment. Sleep Train facilitates this process, but we are ultimately bound to the requirements set forth by the manufacturer.
For warranty claims on Tempur-pedic®, Sleep Number® (Select Comfort), Sleep to Live (Kingsdown), Protect-A-Bed®, or Leggett & Platt contact the vendor directly.
Manufacturer Warranty Service Contact Information
SLEEP NUMBER® (SELECT COMFORT)
SLEEP TO LIVE (KINGSDOWN)
LEGGETT & PLATT
For warranty service on any other manufacturer, please call our Warranty Support Department for assistance at 1-800-919-2337.