We want you to be entirely happy with your purchase from us. If you are unhappy with the goods in any way please contact our Customer Service Team at firstname.lastname@example.org or call 1 (800) 800 555 XXXX as soon as possible. Please note that calls to 1 (800) 888 555 XXXX that are not made from a US landline may be subject to a charge. If for any reason you are unhappy with your goods, you have the right to return them and receive a full refund. This right of return is without prejudice to your statutory right of cancellation, details of which are in the Order Cancellation section of the website. You may return goods and receive a refund provided:
- They are received back at our Returns Department located at XXXXXX normally within 28 days. This 28 day period commences the day after your order has been shipped. Please see Return Instructions for details on the returns process.
- They have not been damaged, washed, altered or worn and must include the original packaging, labelling and Returns Form located at the bottom of the Packing List (enclosed with the delivered goods). Please note that we are unable to accept returns for customized products.
We'll do everything we can to take care of your return quickly. It may take up to two billing cycles for the credit to appear on your credit card statement. Returns with complete documentation receive priority. Please note that if the Demandware returns process is not followed, Demandware is not responsible for returns lost in transit to us. All sales involving customized products are final, and may not be returned. Please also note that you do not have a statutory cancellation right for customized products. If you purchased a customized product online and it is damaged during shipping, please contact our Customer Service Team at 1 (800) 555 XXXX within 10 days of receiving your purchase.
If you purchased a customized product at a retail location and receive a damaged or defective item, please contact the specific store where the purchase was made. For a list of US stores, please refer to the Store Locator section of our website or call us at 1 (800) 555 XXXX. Please note that calls to 1 (800) 555 XXXX that are not made from a US landline may be subject to a charge.