Sleep Train Policies

Special Shipping: Includes all products labeled "Special Shipping".

Special Shipping Policies

Delivery Policy

With Sleep Train Special Shipping, you can enjoy free delivery of your purchase anywhere in the continental U.S. Items may ship separately and will be delivered to your doorstep within 7-14 days after purchase. This is a small parcel doorstep delivery, no signature required and you do not need to be home to accept delivery. No set up or removal offered with Special Shipping products.

Price  and Comfort Exchange Policy for Special Shipping Items

Price - We don't just offer lower prices, we guarantee them! If within 100 days of delivery of your item you find a comparable product at a lower price including all charges and fees, we promise to beat that price by 5% and refund your the difference. 

Comfort - Your new mattress will take time to adjust to your body, and we require you to sleep on it for a minimum of 30 nights to allow for this adjustment period. However, if within 120 days of your delivery you are not completely satisfied with your mattress, accessories or furniture, you may exercise a one-time exchange for another product with a small processing fee of $149. Stained, damaged, clearance, closeout, "AS IS", and special order products are not covered by the 120-day Satisfaction Guarantee. The manufacturer's law label must remain intact and sewn into its original position to qualift for any exchange on ALL mattresses. Sleep Train highly recommends using a waterproof protector to help keep your new mattress sanitary. 

Please note: We do not offer refunds for special shipping items. If you exchange your item for one at a lower cost, you will not receive a refund for the price difference. 

Exchanges for the size or height of a foundation or box spring are not accepted. 

Cancellation Policy

You may cancel your order within 24 hours of placing it without any additional charge or obligation.

After 24 hours, our Comfort Exchange Policies apply. 

If delivery is attempted but not accepted, no refunds will be permitted.