Read what some of our Customers are saying about their experiences with us.
I need to write a thank you for your 100 night guarantee. After the two month break-in period I was extremely unhappy with the mattress I purchased. Sagging and hip pain sent me back to the store. When you say "no hassle", that is also guaranteed. I am also very happy that I can deal with you instead of the mattress company. Several years ago I did this with a Serta Mattress, after several phone calls and letters (pre-email), plus two inspections, we were given a new mattress of their choice. The customer service has been exceptional with you. I returned a Sealy Mattress, tried several mattresses, chose a Beautyrest Mattress and had it delivered (delivery is also some of the best I have ever had). All with no questions asked and GREAT customer service, it took about a half an hour to get a mattress I am much happier with. I will refer anyone who asks and I am very glad Sleep Train is now in Redding. Thank you!
Optional from Redding, CA
From the time we walked into the store until the delivery of our mattresses we were impressed & thrilled with the service that Sleep Train provided, my mom was looking for a mattress set as well as I and we found just what we wanted without any fuss or muss, the delivery was prompt & quick, they put out the red carpet & put on their booties to protect our carpets and set the whole thing up in less then 15 minutes with a smile on their face the whole time, the whole team from the store to the delivery crew were courteous, prompt & nice to speak with.Oh yeah the beds are wonderful !!! Mom & I are both thrilled with the purchases.
Rose M Wyatt & Reva J. Frye from South San Francisco, CA
I wanted to write to say 'Thank You' to Drew Trotter who works in your Redding, CA store. He is a true professional and should be recognized for his excellent customer service!
Maureen O'Callaghan from Redding, CA
Hi, I just want to let you know of the wonderful service my husband and I received when we looked at mattresses in your store in Gilroy. She was very knowlegeable about your product and gave us lots of information to take home. Thanks Korbin Wilson!
Maren Heald from Gilroy, CA
Today I bought myself a New Year's gift: Simmons Beautyrest. I was glad the store was opened, as it was a Christmas Eve. I must note, that if it weren't for Andy Tsang - a very knowledgeable sales associate, I would have walked away without buying anything. He assessed my needs and was listening carefully as I was explaining that I have a weak back and was describing him my current bed. He asked me how I fall asleep (on my back or side), how I wake up, etc, etc. I always thought I liked a firm bed. After trying a few out in the store, I have noticed that my lower back keeps being arched (I didn't feel a contact between my lower back and the bed). He then suggested a firm bed that had a plush top. Oh my, that felt like heaven! I fell in love with that bed and ended up purchasing it the same day. Andy was very patient, not pushy at all. He was gently guiding me and letting me make my own decisions, without pushing any products. I really appreciate his help and I had a wonderful experience.
Nozima from Daly City, CA
My last bed was purchased at Sleep Train 10 years ago. Needed a new mattress. Went to the West Sacramento store. My store representative, Jeff, was excellent. He showed me what I wanted. He didn't hesitate to honor the price guarantee as I did find one place a little cheaper. I got a great deal on a great bed. Thanks Jeff!
Optional from West Sacramento, CA
I purchased my mattress in late November and I had a problem with the pillowtop. I called and they shipped me out another one and it had the same problem. By now I'm getting frustrated. But, the Store Manager, Jason Sheridan was very helpful and took very good care of me. He made sure I picked the right bed for me and gave me options and things to look for in the mattress. I will always buy from Sleep Train. The customer service is fantastic and they have been wonderful.
Dianne Brackett from Oceanside, CA
I want to compliment your salesperson Megan Leslie. Very professional, attentive but not smothering. She was very knowledgeable in answering all my questions, and I had a lot. She did a great job and I really appreciated the Thank You note she sent. Please give her the kudos she deserves.
Mary Jo Johnston from Folsom, CA
I am so happy with my rep Gallie Baskerville. Never in all my 30 years have I felt so informed about myself and my sleeping habits. She knew so much about beds, bodies and sleep that I know I was given my perfect match of a bed. I have never been happier and never had so many great nights of sleep. Thank you so much Sleep Train and Gallie!
Angela Ferreira from Yuba City, CA
My husband and I went in to the store and met Maxx and I must honestly say (not a fan of salesman) I'd honestly rather be left alone to find what I want in the time frame I want. Hate a salesperson 'hovering'! Within 5 minutes Maxx made me feel like making me a happy and comfy client was his reason for waking in the morning! We were his very first sale and he acted like he'd pleased clients by finding the perfect bed for couples for not just years but eons. I went in just 'looking' and went home the proud owner of a king mattress and 4 specialty pillows (thanks nick!) I have already referred 3 families in 2 days and will continue to 'toot their horn' they made us feel like we were their #1 priority and I'd spend another $2k tomorrow with them. This will be my go to place for mattress' and bedding items and I will continue to refer Maxx. If all salesman could be as perfect a him we'd be so very lucky! Thank you again Maxx, if it was anyone else I may not have bought !! I am a hard sell!
Kim from Roseville, CA
Dear Pete and Becki, Me and my son thank you both for your wonderful assistance in purchasing two queen size mattresses. Pete thank you for sharing the history behind Sleep Train and the mission of helping the foster children. The care and compassion not only to the less fortunate and also to the customers is so wonderful. My son is truly enjoying his mattress in Berkeley. Becki thank you for making this so easy and no hassle. For not picking up the frame at first and when I called and talked about it, you had it delivered for no extra cost. I am very grateful both of you have unique quality to please the customers. With Gratitude, Kavesi and Kiran
Kavesi & Kiran from Milpitas, CA
I am writing to share my recent purchase experience after receiving unparalleled customer service from purchase to installation. I recently purchased from the San Marcos Sleep Train store and had an excellent level of service from the store manager Barry Heyman. My wife is pregnant and Barry was patient and knowledgeable on making recommendations of the types of beds that would match her preferences. Barry took the time to ask questions about preferences and showed a dedication to finding the right fit. We fell in love with a mattress that was out of our price range, Barry researched options for clearance/closeout mattresses and we were able to find a way to reach an affordable price for the perfect mattress. In addition to Barry’s service, the delivery crew was a pleasure to work with. They called in advance to let me know they were on the way, & worked carefully in the delivery & setup of the mattress. They showed a great ability to interact with the customer and went the extra mile.
Paul Knipp from San Marcos, CA
This is our second Sleep Train experience, we replaced a mattress purchased at the same store about 8 years ago. We went into the store to try and figure out what we wanted in a new mattress and were frankly overwhelmed with all the choices. Chris Wittman took the time to walk us through the process, helped us understand the pros and cons of each mattress, manufacturer, firmness, quality and so on. He was very patient, spent as much time as we needed and didn't rush us to get to the next customer. He did an excellent job and our experience was very positive! Needless to say, we now own our 2nd bed purchased at Sleep Train and we love it! Thanks to Chris we have a very comfortable new bed!
Becki from Sacramento, CA
My son, his girlfriend and I went to several stores selling mattresses, but it was only in Sleep Train where I got a huge promo and the sales person, Mr. Bernard Martin, was so accommodating and helpful in our selection of your finest and suitable mattress for my family. In Sleep Train, you'll never go wrong. Thanks a lot Mr. Martin.
Myrna from San Diego, CA
My girlfriend, Barbara, and I came in looking for a bed. We had already visited Sears and Penney's earlier that day, saving Sleep Train for last. Evan greeted us and showed us beds according to what we thought were our needs. He was extremely helpful, knowledgeable and personable. Barbara was expecting a large check in the mail the next day, so we decided on a bed and said we would be back. We returned two days later, making sure Evan was working. He suggested that we try the Tempur-pedic mattress before we made a final determination. Long story semi-short, we bought the Tempur-pedic with the Tempur Advanced ERGO System. Again, Evan was excellent. No pressure, detailed all the advantages, letting us make a very informed decision.
Allen from Citrus Heights, CA
My wife and I spent two hours with Mel today and he is an exceptional salesman. His knowledge of all the mattresses was incredible and he was very patient. We ended up buying a Vera Wang mattress which was the same mattress Mel owned, but he did not try to persuade us to buy the Wang mattress simply because he owned it. He was very detailed in his explanation of the features of the various mattresses. I would highly recommend Mel to anyone in the Carlsbad area that is looking for a mattress.
Tim from Carlsbad, CA
I went in to the Temecula Sleep Train yesterday right before the store was closing. I was with my 10 year old son who the bed is for & I am a hard person to sell anything to... Maia was super patient with my 500 questions & had professional answers which made me feel comfortable. I was not ready to buy the mattress that day at all & I still wanted to look around but because I had all of my questions answered & the 100 day money back guarantee plus the price match is exceptional! I know my son is only 10 but he needs a great bed for his growing body & the queen Calder Plush will do the job :) Thank you Maia!
Kim from Murrieta, CA
I was not going to buy a mattress today, but after talking with Amanda the salesperson, she convinced me. Amanda was a delight to work with. She is very good with people. My brother and I walked into the showroom and were greeted immediately and I thought - oh no this is going to be a hard sell, but just the opposite. Amanda asked several questions and then guided us through several mattresses all the time with the utmost professionalism. Not only did I buy a mattress, but so did my brother and we had it delivered within 3 hours. I would recommend Sleep Train in La Mesa any day. Also the two young men who brought the mattress into our house were very polite and quick. They represent your company well!
Helen from La Mesa, CA
Matt provided me with a great shopping experience at his store and was also able to resolve a situation that occurred in a very professional manner. I think he is a great asset to your company and I share my experience with friends and family if they are ever looking for a great bed at a great price to go and see Matt. I'm a very happy customer and thank you.
Rene from Pacifica, CA
If you keep up with all the drives for Foster Kids, I will soon be broke. My wife insists that we take part in every drive sometimes twice. Pajamas, socks, underwear, coats, shoes and socks, toys. Keep up the good work, we will keep on giving. Looking forward to the clothing drive.
Jim from El Dorado Hills, CA
Great store manager, Everett Washington, helped with the purchase and information needed. He even was able to save me additional money on the purchase of a King size Beautyrest Classic Linden with the short box springs. Perfect for smaller people.
Gene from San Jose, CA
My girlfriend and I decided to purchase a mattress. After shopping around at several stores we decided to visit Sleep Train. The salesperson, Michelle Alvarez, was very knowledgeable and helpful. She did not pressure us one bit. Because of her friendly service and the great price we decided to buy our mattress from Sleep Train. This was hands down the most pleasant experience purchasing any item my entire life. We have recommended Sleep Train to all our friends and relatives. You have gained a customer for life.
Brandon from Santee, CA
Jason, Store Manager in Walnut Creek, helped me select the right mattress/box spring for our needs. He is quite knowledgeable and went out of his way to ensure we purchased the right package to meet our requirements. In addition, he committed to home delivery the next day and personally made sure that it did indeed happen. By the way, our Sealy Posturepedic is a "dream" to sleep on. Thanks Jason for your help!
Joyce from Walnut Creek, CA
Had a problem with our sleep by number Mattress. Went to the Auburn. Cal. store, closer to home. Talked to Justus and his assistant Jessie. They were both so helpful and resolved our problem with expediency. They both had a great attitude and concern for the customer. When in need for a new mattress I will definitely come back to Sleep Train.
Ron from Penn Valley, CA
I just wanted to say what a great salesperson Wesley was. I didn't think I was going to buy a bed that afternoon, but Wesley was so helpful and didn't push us at all. He seemed to be quite knowledgeable about the products, never trying to steer us toward a more expensive product that I really didn't need. And when I found a similar bed by the same manufacturer at a much lower price, he gave me a great refund. He was very pleasant and didn't question, just stood behind the company's policy for price matching. I am very happy with my new bed and will refer friends to Sleep Train when they are looking for a bed, due to the wonderful customer service. I just wanted to say thanks for the service!
Eden from San Diego, CA